OMBUDS LIBRARY AND INFORMATION RESOURCES

Publications from MIT Ombuds Office (pdf format)

American Bar Association, About Organizational Ombudsmen

Addressing Interpersonal Conflict (Northern Arizona University)

Tips to Avoid Conflict (Texas Tech University)

Self-Help Reading Materials from the University of Colorado, Boulder

Dealing with a Difficult Problem (University of Iowa Office of the Ombudsperson)

Resources from Columbia University

Resources from the University of North Carolina at Chapel Hill