WHAT DOES AN OMBUDS DO?

Handles Disputes:

• Hearing concerns, complaints, and grievances 
• Helps identify and evaluate options for resolution with all parties, investigating when appropriate
• Serves as neutral facilitator or conciliator in problem-solving and conflict resolution

Provides Information 

• Maintains resource files on campus policies, procedures, services 
• Provides referrals to other resources

Serves as Consultant 

• Conducting forums and workshops   
• Offering recommendations regarding changes in policies, procedures, and resolution structures

WHAT DOES AN OMBUDS NOT DO?

• Advocate for specific outcomes
• Breach confidentiality
• Determine "guilt" or "innocence"
• Make binding or administrative decisions
• Participate in formal grievance procedures
• Make university policy
• Maintain official records
• Give legal advice