. - Information Technology

LAN Support Services

PeopleSoft FAQs


Who to contact for What and When
  • Problems with SAKU, Enroll & Pay or the Portal need to be directed to the IT Customer Service Center at 785-864-8080.

  • New users to PeopleSoft:
    • HRSA Pam Burkhead pburkhead@ku.edu 785-864-7482
    FSKUJennifer Hansonjhanson@ku.edu785-864-5876
    SAKUBob Turveybturvey@ku.edu785-864-0443

  • Account and Password Problems, contact IT Account Management at 785-864-0439 or acctappl@ku.edu. If you do not use a Novell client and need to change your CSADMIN0 password please use Virtual Office to make the change. You must know your current username and password, then you will be directed how to change your password.
Problems Starting PeopleSoft

"Prephix is unable to resolve a local control point:"
  • This error is caused when csadmin0/apps:psft is not mapped to the root of T:\. The Following commands will map the T: drive.
    • Novell Client -"map root t:=csadmin0/apps:psft"
    CIFS - "net use t:\\csadmin0\apps\psft"