Certified Public Manager Program

CPM Competency Model

• Personal & Organizational Integrity
• Managing Work
• Leading People
• Developing Self
• Systematic Integration
• Public Service Focus
• Change Leadership

Personal & Organizational Integrity

• Models and encourages high standards of honesty and integrity.
• Promotes ethical practices in all organizational activities
• Able to identify potential ethical problems and conflicts of interest

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Managing Work

• Managing and improving work processes
• Demonstrating technical competence
• Setting priorities
• Achieving results
• Utilizing resources effectively
• Using effective problem solving skills
• Generating, collecting and analyzing information
• Basing decisions on analysis of data
• Challenging status quo
• Ensuring knowledge management processes

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Leading People

• Demonstrating positive interpersonal skills: facilitating, motivating, coaching
• Managing conflict
• Developing organizational capacity
• Sponsoring, developing and leading teams
• Facilitating change and transition
• Building networks
• Delegating and collaborating
• Empowering others
• Understanding others
• Respecting others
• Influencing others
• Managing meetings effectively
• Creating learning organizations

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Developing Self

• Assessing oneself
• Understanding Emotional Intelligence
• Developing and implementing personal improvement plans
• Demonstrating positive values: integrity, honesty, respect
• Making effective presentations
• Understanding the political environment
• Acting appropriately
• Thinking creatively and challenging assumptions
• Demonstrating critical thinking skills

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Systematic Integration

• Approaches planning, decision-making and implementation from an enterprise perspective
• Understanding internal and external relationships that impact the organization.

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Public Service Focus

• Delivering superior services to the public and internal and external recipients.
• Identifies customer/clients and other stakeholders.
• Integrates customer/client needs and expectations into development and delivery of services
• Improves the quality of services, product, and processes on an ongoing basis.

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Change Leadership

• Acts as a change agent with emphasis on fostering creativity, innovation and being proactive.
• Supports change within the organization by implementing strategies to help others adapt to changes in the work environment.

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