I received an error message when taking a test or quiz and now it won’t allow me to re-enter. What should I do?
The best suggestion is to click the Save button at the bottom of the screen on a regular basis, while taking the quiz. This will insure that your quiz session will remain active and will save your progress on the quiz.
- Do not use the back button in your browser.
- Avoid clicking the cancel button when submitting quiz questions.
- If your home computer is connected to the Internet via a dial-up modem or wireless network, consider taking the quiz on campus where high speed access is available.
If you receive an error message while taking the quiz, write the error message down. Send an email to your instructor informing him/her that you had a problem with the quiz. To troubleshoot, please include in your email, the day, time, which quiz, which computer (home, KU), Mac or PC operating system, and the browser you were using while taking the quiz.