Develop an integrated overall quality service model to deliver information
services to the campus community. Services should be defined from the customer’s
perspective and delivered as a whole package through multiple methods (in-person,
phone, e-mail, Instant Messaging, etc) . The ultimate goal of the service
design should be staff/scholar productivity and student success. The project
will have three components: scholar services, decision-maker services and student
services
In cooperation with Student Success define
student needs for administrative, library, social and technology support.
Define specific services needed by students.
Explore and design a model for service delivery of these services.
Participants:
Project Lead: Kathryn Nemeth Tuttle, Associate
Vice Provost for Student Success; Tami Albin, Social Science Reference Librarian
Project Participants: Ann Ermey, Coordinator of ResNet Networking
and Telecommunications Services; Kathy Graves, Co-Coordinator of Reference
Services; Sue Silkey, Coordinator of the IT Help Center; Deb Ludwig, Director
of Library Information Technology Services; Nancy Burich, Distance Education
Librarian; Aaron Brown, Academic Computing Services; Portal Development Group,
Michele Eodice, Writing Center; Karen Hammon, Registrar's Office; Tara Vereen,
Student Housing.
Information is currently maintained within KU's course management system (CMS):
HVC2
- Students' CMS
Access to this information is restricted to those with a KU Online ID Note: When logging in, use your KU Online ID alias, eg., 'person@ku.edu'
as your Username.
