Develop an integrated overall quality service model to deliver information
services to the campus community. Services should be defined from the customer’s
perspective and delivered as a whole package through multiple methods (in-person,
phone, e-mail, Instant Messaging, etc) . The ultimate goal of the service
design should be staff/scholar productivity and student success. The project
will have three components: scholar services, decision-maker services and student
services.
Charge to the Scholar Services committee:
Analyze current and future service offerings to determine "packages"
of services needed by users.
Explore (research and define) the most effective model for communication
with users (liaison model, point of need help, technical expert help applied
to a specific problem, etc).
Explore and design a model for service delivery of all information services
activities for user.
Participants:
Project Lead: Jeff Bullington, Reference Librarian;
Carl Strikwerda, Associate Dean of the College of Liberal Arts and Sciences.
Project Participants: Susan
Craig, Art and Architecture Librarian; Sarah Ferguson, Assistant Professor,
Speech, Language and Hearing; Wes Hubert, Associate Director Academic Computing
Services; Thelma Simons, Coordinator of IT support for the College; Ada Emmett,
Social Science Reference Librarian; John Stratton, Co-Coordinator of Reference;
Sherrie Tucker, Assistant Professor, American Studies; Linda O’Donnell, Associate
Professor, School of Education.
Information is currently maintained within KU's course management system (CMS):
HVC2
- Scholars' CMS
Access to this information is restricted to those with a KU Online ID Note: When logging in, use your KU Online ID alias, eg., 'person@ku.edu'
as your Username.
