Develop an integrated overall quality service model to deliver information
services to the campus community. Services should be defined from the customer’s
perspective and delivered as a whole package through multiple methods (in-person, phone, e-mail, Instant Messaging, etc) . The ultimate goal of the service
design should be staff/scholar productivity and student success. The project
will have three components: scholar services, decision-maker services and student
services.
Charge to Decision Maker Services Committee:
Analyze current and future service offerings to determine "packages"
of services needed by users.
Explore (research and define) the most effective model for communication
with users. (liaison model, point of need help, technical expert help
applied to a specific problem, etc)
Explore and design a model for service delivery of all information services
activities for user.
Participants:
Project Lead: Diane Goddard, Associate Vice Provost for
Support Services and Controller; Sheri Blessing-Phillips, Institutional
Research for the College.
Project Participants: John Dillard, Assistant
Director Administrative Computing; Jim Gergen, Project Coordinator Administrative
Computing; Bob Turvey, Project Director Student Information System; Diana
Robertson, Associate Director Residential Housing; Linda Fund, Associate Director
Department of Human Resources; Susanne Clement, Social Sciences Reference
Librarian.
Project Consultants: Richard Katz , EDUCUASE;
Jerree Catlin, KU Information Services
Project Facilitator: Keith Russell, KU Libraries;
Gail Schaplowsky, Networking and Telecommunications Services
Sponsor: Donna Liss, Associate Vice Provost
for Information Services
Information is currently maintained within KU's course management system (CMS):
Decision
Maker's CMS
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as your Username.
