Integrated Student Information Service (ISIS) Implementation Task Force

Sponsors: 

Kathryn Nemeth Tuttle, Student Success

Scott Walter, Information Services

 Chairs:

Tami Albin, KU Libraries

Michele Eodice, KU Writing Center

Membership: 

 Stephanie Covington, Student Financial Aid

Cindy Derritt, University Registrar

Ann Ermey, ResNet

Nikhat Ghouse, KU Libraries

Bayliss Harsh, KU Libraries

Jill Hieb, Freshman-Sophomore Advising Center

Ray Hummert, Faculty Member

Julie Loats, KYou Portal

Arthur Jones, Student Member

Joseph Morgan, Student Member

Danita Robinson, Bursar’s Office

Sue Silkey, Information Services

Role(s):

To identify integrated and comprehensive service models that will assist students in the management of their personal information needs and help all members of the KU community manage information related to students and student services.

To facilitate the sharing of expertise among individuals and units in Student Success and Information Services and other departments that serve students in order to establish and maintain complementary student services; and,

To identify opportunities for training, educational, and informational activities aimed at providing more effective student information services, and at helping students learn to more effectively identify and manage their personal information needs.

Charge: 

1. Review the Student Success Priority Help Desk report and the HVC2 Quality Service Model Student group report for high-priority or high-impact collaborative information services that will make effective use of complementary resources, personnel, and expertise housed in Student Success and Information Services and other departments that serve students. With this information, develop a six-month action plan.
   
   
2. Identify best practices in the provision of coordinated student information services through one or more of the following approaches: (a) review of the literature on consolidated student service models; (b) collection and analysis of student input on their information service needs; or (c) site visits to exemplary institutions.

3. Identify opportunities for training of student staff in Student Success and Information Services and other departments that serve students aimed at providing more comprehensive information service to students at existing (and potentially new) service points.

4. Identify opportunities for the establishment of consolidated service points, including: (a) current services that might be included in one or more consolidated service points; (b) approaches to providing appropriate staffing to one or more consolidated service points; (c) types of queries to be addressed at consolidated service points; and (d) effective processes for referral of queries outside the scope of the service provided at consolidated service points to specialists housed in service units across campus.

5. Recommend a name and visual identity for integrated student information service points that has the support of task force sponsors and Vice Provosts.

6. Establish an online integrated student information service point that collects existing Web-based information resources aimed at helping students navigate university policies and procedures, locate specific resources and/or services housed in Student Success, Information Services, and other departments that serve students, and manage their personal information resources.

7. Consider a pilot project in Spring 2005 to test the integrated student information service model.

8. Collaborate with appropriate unit and service managers to implement initial service offerings beginning in Summer 2005.