Skip redundant pieces
A Division of Information Technology

IT Customer Service Center


KU Online Services

  • I've been admitted into KU. How can I get my KU Online ID (a.k.a. username)?
    • [close]

    Note: The online ID and password used in the enrollment process is not the same as your KU Online ID. The enrollment process is a seperate function from the rest of KU's online services. After being successfully admitted, you will no longer use the username / password created during the admission process.

    Go to here and enter in your Student ID Number which can be found on your KU Card or your acceptance letter from KU, and your date of birth in the MMDDYY format. Once entered, click the "Create A KU Online ID" button and continue through the registration process.

    You will be asked to register your non-KU email address. Here you will enter in an email address that does not end with "@ku.edu". KU will send a validation email to this adress which must be responded to before your account will be activated. If you do not see this email from KU, check your "junk mail" folder or other similar area.

    Please remeber that the KU Online ID you choose will be yours throughout your time at KU, and cannot be changed. Also, when you register for a KU email account, this same Online ID will be used. This will mean that faculty members will be emailing you at this address and possibly potential employers as well. Keep this in mind when choosing your KU Online ID.


  • How can I change my password?
    • [close]

    To change your password or if you have forgotten your password and need to reset it go to the Manage Passwords page. If you know your current password, enter it here with your KU Online ID and click the "Submit" button.

    If you do not know your current password, click on the forgot your password link and enter in your KU Student ID Number and birthdate. After clicking on the "Continue" button, you will be asked for the answer to your "Shared Secret". This is a word or passage that you set up during the creation of your KU Online ID. It is case sensitve, so enter it in exactly how you did when first creating it.

    If you do not know your current password and cannot answer your shared secret correctly you will need to visit the KU Customer Service Center in person with a valid photo ID. Directions about locating our department can be found here.


  • How do I know if I have an Online ID or not?
    • [close]

    Go to the KU Online ID set-up page. Enter in your KU ID Number or Employee ID Number and your date of birth in the format indicated. Click on "Create a KU Online ID". If you are taken to a page that reads According to our records, you are not authorized for any online services. If you feel this is in error, students please contact the University Registrar otherwise contact Human Resources, then you have already created a KU Online ID.

    If you get a different page asking for more information, you have not set up an Online ID yet, and can enter in the required information into the page to set up your Online ID.


  • I have a KU Online ID, but I don't know what it is
    • [close]

    If you cannot remember your KU Online ID, please contact the KU Customer Service Center at 785-864-8080


  • I have a KU Online ID, but do I have a KU email address?
    • [close]

    Registering for a KU Online ID does not automatically grant you a KU email address. A KU email address, also known as an Exchange Account, is a seperate service offered by KU.

    To acquire an KU email account, navigate to the Get Online Services page and click on the "Sign In with your KU Online ID" near the top of the page. In the next screen, you should be able to choose to Register for a KU exchange account. Follow the screens to set this up.

    If you do not see the option to register for an Exchange account, you may not be eligible for a KU email account.


  • How do I synchronize my password?
    • [close]

    If you need to synchronize your password, just go to the Synch Password site and enter in your KU Online ID and password.


  • How much space do I have on my personal website on People?
    • [close]

    Students are limited to 20 Mb of storage space in accounts on people.ku.edu


  • Problems after changing your password?
    • [close]

    Delete your saved passwords from your browser:

    • Internet Explorer- Click on "Tools" in your toolbar. Click on "Internet Options". Select the "Content" tab.Then click on "Autcomplete".
    • Select \"Clear Passwords\".

    • Mozilla Firefox- Click on "Tools" in your toolbar. Click on "Options". Select the "Privacy" icon. Then expand the "Saved Passwords" list. Click "Saved Passwords". Delete any related to KU.

    • Safari- Click "Safari" then select "Preferences" from the menu. Select "Autofill" from the icons in the window. Then click "Edit" beside "User names and passwords" and delete any related to KU.

    Clear your cache:

    • Internet Explorer- Click on "Tools" in your toolbar. Click on "Internet Options...". In the menu that comes up, click on the "Delete Cookies..." button. In the pop up box that appears, click on "OK". The pop up box will disappear. Now click on the "Delete Files..." button. In the pop up box that appears, click on "OK". The pop up box will disappear. Click on "Clear History". In the pop up box that appears, click on "OK". The pop up box will disappear. Shutdown and restart your computer.

    • Firefox- In your toolbar click on "Tools". Click on "Options..." On Mac OS X click on "Firefox" and then "Preferences" instead). In the menu that appears, click on the "Privacy" button on the left side of the menu. Click on the "Clear All" button at the bottom of the main area of the menu. Shutdown and restart your computer.

    • Mozilla and Netscape- In your toolbar click on "Edit". Click on "Preferences...". In the Category list on the left side of the menu, click on "History". In the main area of the menu click on "Clear History". In the Category list on the left side of the menu click on the arrow to the left of "Privacy & Security" in the Category list which is on the left side of the menu. Click on "Cookies which will now appear under "Privacy & Security" in the Category list. In the main area of the window click on the "Manage Stored Cookies" button. In the menu that appears, click on the "Remove All Cookies" button. Click on "Close". The menu will disappear. In the Category list on the left side of the menu click on the arrow to the left of "Advanced". Click on "Cache" which will now appear under "Advanced". In the main area of the menu click on the "Clear Cache" button.Click on the "OK" button at the bottom of the menu. Shutdown and restart your computer.

    • Safari- Click on "Safari". Click on "Reset Safari...". Click on the "Reset" button on the menu that appears. Shutdown and restart your computer.

    Try synchronizing your password:

    If you still cannot access your email account after trying these solutions please call the Customer Service Center at (785) 864-8080.


  • How do I access my KU Personal Web space?
    • [close]

    To access your web space on people.ku.edu you must use sftp also known as secure ftp. KU no longer allows access to applications using only ftp. Some applications that can be used are Dreamweaver MX 2004 or later, Filezilla, and WinSCP for Windows users, Dreamweaver MX 2004 or later, Fugu, or Cyberduck for Mac OS X

    A listing of the current recommended applications for connecting to People accounts can be found here

    Here are the most common configuration questions for connecting to People:

    • Server Name: people.ku.edu
    • Directory / Path: public_html. This will make your files publically accessable at people.ku.edu/~UserName
    • Username / Password: This will be your KU Online ID and Password