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A Division of Information Technology

IT Customer Service Center

Formerly IT Help Desk

"New name - new number - improved service"

The IT Help Desk has combined with Networking and Telecommunications Customer Service to give you one place to call for technology assistance. Our new phone number, 864-8080, provides you prompt and helpful service to meet your technology needs. Combining the staff of these two units has also given us greater flexibility to meet your needs.

During this transition, the existing numbers, 864-0200 for the IT Help Desk and 864-9300 for NTS Customer Service, will continue to function.


Our Mission

To provide a single point of contact for services offered by Information Technology in a courteous, timely and knowledgeable manner to facilitate access to information and the innovative use of technology in support of learning, scholarship, and creative endeavor.

Location
Phone Hours
1001 Sunnyside Ave. Lawrence, KS 66045
Mon-Thurs 8 a.m.-8 p.m.
Friday 8 a.m.-5 p.m.
Phone Number
Saturday 10 a.m.-6 p.m.
(785) 864-8080
Sunday 12 p.m.-8 p.m.
   
Email
Walk-in Hours (Burge Union Collab IT Lounge)
question@ku.edu
Mon-Thurs 9 a.m.-5 p.m.
 
Friday 9 a.m.-5 p.m.
 
Saturday 9 a.m.-5 p.m.
Sunday 9 a.m.-5 p.m.

Service Alerts & Updates

Brief Disruption to Main KU and Departmental Web Pages Tuesday Night to Wednesday Morning
The main KU Web Page will be upgraded to the new KU template from 8:00 p.m. Tuesday, June 30th to 6:00 a.m. Wednesday, July 1st. There will be brief disruptions of service to the KU web page and departmental web sites during this time. Posted 06/24/09 8:30 a.m.

Maintenance to Data Network Fiber at Edwards Campus Wednesday
The vendor will be performing maintenance from midnight to 6:00 a.m. on Wednesday, July 1st on the fiber between the Edwards campus and the Lawrence Campus. There will be two brief disruptions of service to the data network at the Edwards Campus during this time. Posted 06/26/09 3:15 p.m.

To see a list of technology services provided click the Services A-Z link under the Information Technology heading at the top of this page.