EMGT 808: Quality Management (3)

The overwhelming challenge that faces the U.S. today is the need to regain its competitive position in the world marketplace. This course offers a broad view of Quality Management in that it focuses on the managerial aspects of quality, rather than just the technical. For example, students will learn the Malcolm Baldridge award criteria which focuses on leadership, data analysis, human resources, quality assurance, quality results, and customer satisfaction. In addition, a review of the theory and approaches of the major quality leaders such as Deming, Juran, and Crosby will be covered. Practical applications of TQM concepts in a technological environment will be stressed throughout the course. LEC
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